Many corporate and public real estate managers are challenged to prove their added value to both the organisation and the individual business units or departments. Value can be added by product and by process. This paper elaborates on ways to improve the corporate real estate portfolio...

The new Labour Government elected in the UK in 1997 has a declared commitment to the modernisation of local government and has proposed radical change to the way councils plan and deliver local services through best value in service delivery. Best value emphasises the role of sound management as...

Provides a synthesis and critical evaluation of the results of existing research on privatization utilizing an international review and comparative analysis of relevant factors of economic and social performance. Based on the results of this analysis, it appears that the economic benefits of...

International comparisons of contractor performance allow contractors in different countries to benchmark their own strengths and weaknesses and improve their competitiveness accordingly. Based on a survey of contractors in Japan, the UK and the USA, contractor quality performance is evaluated...

The effects of the choice of inspection level are poorly understood by many manufacturing companies and frequently result in waste or customer dissatisfaction. Describes the use of a quality simulation technique to generate cost data related to manufacturing quality performance and inspection...

Concern for the productivity of employees in service operations combined with the difficulty of managerial control creates a need for a definitive means of measuring output. The same principles of statistical process control that apply in the production environment can be used to assess employee...