Freitag, Alan - In: Journal of Communication Management 6 (2002) 3, pp. 239-256
The tendency for communication researchers in the area of crisis management to limit data collection and analysis by … national borders consequently limits practitioner understanding of the dynamics of crisis planning and response. The Firestone …/Ford tyre recall crisis of 2000‐2001 presents an opportunity to mine data on a massive, global scale in an effort to better …