All products eventually reach a point in their life cycle where they should be eliminated from the product line but this decision is generally ignored by management for several reasons. However, current developments in new manufacturing technology will force management to implement strategies...

Purpose – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings –...

Purpose – This paper reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Retention of existing customers is a priority for businesses to survive and prosper. The high cost of acquisition of new customers in a mature market has pushed organizations into actively seeking to build and sustain long‐term relationships with customers. Such relationships are strong enough...

This paper explores the notion of “capacity building” from the standpoint of the technological expertise needed for sustainable development policy analysis and execution. It argues that this definition is probably at the root of the concept since it captures the fundamental creativity of an...

Adapting to the age of the robot will be one of the biggest challenges that managers and workers will have to face. A company that understands survival and success will need to adopt a positive approach to the use of automata, learning about the business implications as robots impact on blue‐...

Information technology has transformed society and business managements need to identify trends in order to take advantage of the change. Social trends comprise: customisation, decentralisation, self‐help, communication, participation and information overload.

How should Office Automation (OA) be introduced? Organisation and Methods (O&M) often get the task but are not well equipped to do so. Case studies show that OA projects often create problems and that O&M receive the blame. O&M staff need to adopt a proactive role. The growth in information...