There are increasing signs that business‐to‐business marketers are targeting the 50 percent of all US companies which are family firms. New theory from the family business studies field creates a reasonable expectation that the buyer behavior of family firms is distinctive, but there has...

Discusses the use of economic sanctions against terrorism and organised crime. Focuses on the low evidentiary threshold adopted by the United Nations Security Council’s Resolution 1267 to freeze the assets of those associated with al‐Qaeda, with the result that some individuals and...

Discusses the impact of regulatory and enforcement action on banking and financial services, focusing on Switzerland, which is one of the most developed financial centres. Describes the recent increase in legislation which introduces corporate criminal liability, plus the far‐reaching Money...

Describes how the 1986 Financial Services Act gives the FSA power to pursue not only those breaching its rules but others who become involved in breaches by being “knowingly concerned”; the FSA can apply to the courts for an injunction or for a restitution order, and if the person is in fact...

Purpose – This paper derives a personalization framework for financial services by a literature review and examines the framework against the customer's perspective via the Delphi method. Design/methodology/approach – The framework exhibits a product‐process viewpoint, while the panelists...

Purpose – The purpose of this paper is to discuss the High Court's rejection of claims made against a UK bank by a US‐based customer in relation to foreign exchange dealing it carried out as agent for its US affiliate based on common law and breaches of COBS Rules ( BankLeumi (UK) plc v....

The purpose of the paper is to offer an analytical framework for the Treating Customers Fairly initiative of the Financial Services Authority. The TCF agenda is set in the context of theory of consumer behaviour. The central theme is that retail financial transactions are fundamentally different...

This paper examines the regulatory requirements for the management of customer complaints in financial services. It describes the outcomes of new research, which show that most financial services companies are some way from being able to meet these new regulatory requirements. It identifies the...

Professional development will become a crucial investment rather than an irritating cost in the 21st century. Financial services professionals often see continued professional development (CPD) as a chore which requires the routine collection of points or hours through attendance at conferences...