Reports on a study conducted to examine the factor structure of the occupational personality questionnaire (OPQ) on two independent samples of 1,000 participants (2,000 for the study in total) drawn from the general population of Great Britain. The results suggest that there may be too many...

Purpose – Electrical services contribute a substantial percentage of total construction cost of any particular project. It is essential for estimators to have a detailed knowledge of the factors that affect the incorporation of electrical services cost into the overall building project cost....

As competition motivates firms to exploit their core competencies, outsourcing takes on greater significance. Increased reliance on supplier capabilities and technologies, however, increases the impact that supplier selection and assessment can have on the buying firm and in particular, its...

Examines critically the bulk of cross‐cultural research involving the constructs of individualism and collectivism. Highlights some of the main conceptual and methodological shortcomings in the use of these constructs and the need for refinement and synthesis in definition and measurement....

The usefulness of factor congruency analysis in bank marketing research is demonstrated by a study of the financial services market in a large Midwestern American city, utilising data obtained from consumers by mail survey methodology (eliciting a 34 per cent response rate from a sample of 2,000...

To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems. Consequently, the...

We suggest that, in some specific settings, individuals may distinguish and be sensitive not only to the distributive, procedural, social, and informational dimensions of justice, but also subdivide the distributive justice dimension into two facets‐reward and task distributive justice....

Purpose The purpose of the paper is to suggest effective choices for key decisions when pursuing a programmatic research strategy in management, spirituality and religion (MSR). An example is provided of how the suggestions can be used. Design/methodology/approach Suggestions for research were...

This paper analyses the differences between private and public sector organisations in Denmark in relation to the penetration of holistic management models, how companies achieve excellent results and the empirical weight structure of the European Foundation for Quality Management (EFQM)...

This paper explores route‐choice patterns among motorists on a scenic road in south‐western Norway. Factor analysis is used to identify the characteristics of the types of motorists who seek particular benefits when they choose to travel along this specific route. Five factors were found: 1)...