Despite long‐standing interest in the quality movement by marketing scholars, marketing managers have not seized opportunities to provide leadership as the quality movement has centered attention on customer satisfaction. Significant corporate investments in quality programs suggest that the...

This article provides a new definition for case study research. Achieving deep understanding of processes and other concept variables (e.g. actors’ perceptions of their own thinking processes, intentions and contextual influences) is identified as the principal objective of case study...

This paper proffers the viewpoint that existing theory in internationalization is insufficient to explain the currently observed behaviors of firms in the international business marketplace. It examines the impact of the global economy, the service economy, the new economy, the high technology...

Quality management (QM) literature has consistently failed to distinguish between managers and line employees when it comes to implementing QM tools and techniques. However, managers and line employees vary considerably on several key individual characteristics. Thus, it is logical to expect...

Purpose – The purpose of this expert commentary is to provide an overview of current scholarship on changes occurring in the work environment and its impact on employee wellbeing. The commentary touches on frontier issues such as measurement of healthy work environment, positive and negative...

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of...

Purpose – To demonstrate the importance of environmental management systems (EMS) in achieving overall sustainability within organisations, by reducing ecological impacts of economic activities and improving corporate environmental care. Design/methodology/approach – A range of published...

Purpose The purpose of this paper is to explore the effects of introducing an involuntary wellness program (IWP) on employee attitudes and willingness to participate. Design/methodology/approach The paper analyzes responses to a survey of office workers employed by a US education and media...

Purpose – The purpose of this research is to explore the potential role and the measurement of the effectiveness of boards of directors in strategy formulation and implementation – two aspects that have so far been left largely unaddressed by corporate governance research and practice....

In this article the author discusses two alternative approaches to the valuing of non‐maturity deposits. He examines both the replication of cash flows and behavioural modelling and analyses the various other factors which should be taken into account.