The question of the merits of outsourcing facilities management remains relevant. This paper attempts to determine a clear distinction between out tasking and outsourcing, and then to provide a model to explain the advantages (pros) and disadvantages (cons) of this strategy by analysing the...

Data from the American Hospital Association’s Annual Survey of Hospitals, which are used to produce the AHA Guide, Hospital Statistics, and other data products, are widely used by hospital administrators, academic researchers, and healthcare marketers. Although they are widely used, many who...

The past decade has witnessed increased commercial use of data obtained unobtrusively from large‐scale geodemographic (GD) systems. However, consumer researchers have paid little attention to the potential of geodemography. Capitalizes on the fact that geodemography and Warnerian social class...

Reports on the exhibits and exhibitors at Manufacturing Week, which took place at the NEC, 10‐12 November 1998. It reveals that machine vision is the major attraction at the show with over a quarter of the exhibitors exhibiting activity in this area. A number of the companies who offer turnkey...

Reviews the current uses of IT in the independent sector of the hotel industry by means of a survey in south Wales in 1994. Reveals that only 50 per cent of this sector uses IT and that use is essentially clerical. There are some inherent demographic factors creating a barrier, and a potential...

How do you judge whether a letter of reference is credible? Probably on the basis of the specific information it contains. Human resource professionals require letters containing specific information for making placement decisions, but they may be influenced by the way the letters are written as...

For management development activities to be successful at the supervisory level, they must take note of the effects of organisational characteristics such as task structures, control systems and the allocation of authority. These needs are often neglected. A long‐term study of over 1,200...

The critical need to actively manage the transfer of training process is apparent from the scope of industrial training and the relapse rate of the trainee. Transfer management consists of a variety of actions before, during and after training by managers of trainees, management development...

Presents results of a study to investigate reliability and consistency of e‐tailer site features when used by a browser/shopper over time. Sites are assessed for information (product, personal, company); product (search, currency, pricing); ordering (online, help, security); user friendliness;...