Discusses economic and employment patterns in Portugal as they relate to tourism and the economic downturn following linked with the SARS outbreak and international terrorism. Relates macro tourism trends to the challenges facing the tourism sector in Portugal and the specific operational issues...

Purpose – The purpose of this paper is to review the question: What have we learned about how tourist destinations may become more competitive and the tools to achieve this aim? Design/methodology/approach – The paper considers the contribution made by each theme issue article to an overall...

Purpose This paper aims to critically review the contributions made by the authors of the papers selected for this theme issue and to present the main lessons learnt, recommendations and key points for action by tourist destinations. Design/methodology/approach Content analysis of the papers...

Purpose – Arguing that increasing use of information and communication technologies (ICT) is shifting market power from suppliers to consumers, the ensuing consumer empowerment is presented as an unintended consequence of marketing. Marketing implications arising from this consumer empowerment...

This study investigated the viability of using a Pan‐European approach for professional service offerings in Europe by first establishing measurement equivalence and then exploring the influence of culture on service quality and customer satisfaction. Utilizing scenarios involving a dental...