There are three components that make up quality costs: prevention, appraisal and failure costs. The ISO 9000 standard introduces a quality management system that has been widely claimed would reduce the costs of business. One of the ways it does this is through a reduction in quality costs. The...

The application of proper measurement to a company generating products, services, cash flow and reputation largely from intellectual capital (IC) assets is examined. The particular focus is to measure the organisation so that the contributions of intangibles to the business are measured in their...

An imperative of any quality system is the need for training and development of the people who operate the system. Offers a model of how training and development may be integrated into the system and aligned with the business aim of the company and the personal development of the individual.

A simple model for quality has been developed. Provides a framework for both analysis and education on quality issues, and focuses on the main features of total quality management of communication, commitment, customer focus and continuous improvement.

The collapse of the dot‐com business sector has shown that, in reality, there is only one economy, with a new technology trying to find its way in it. Success in business will always depend on two areas of attention: building the business; and protecting the business. The Business Idea...