Patti, Anthony L.; Hartman, Sandra J.; Fok, Lillian Y. - In: International Journal of Quality & Reliability Management 18 (2001) 9, pp. 882-899
Reports an initial study to validate a brief instrument which could be useful as a tool to permit researchers to gain insight into a construct termed QM maturity – the quality of an organization’s adoption of (QM) programs. Notes that investigators have frequently confounded the length of...