Privatization is occurring at various levels of government in many countries around the world. So extensive is the reform programme that the term “reinventing government” has taken on a fashionable gloss. To date, privatization and market testing programmes have been advocated with...

The authors build on a recent article which highlighted the difficulty that many managers have in understanding why knowledge management (KM) is important for them personally and their organisation. It argued that the issue can be addressed by ensuring that KM is understood in ways that...

A sales force recently achieved extraordinary results – first doubling then quadrupling their sales figures after a training initiative that generated personal and commercial breakthroughs. The participants all work for the international waste management company, SITA. The company decided to...

The synolic approach to human resource development has been developed to help consultants and practitioners obtain a comprehensive perspective of the elements that contribute to HRD in terms of improving individual performance. Examines the key elements that need to be diagnosed and reviewed to...

Describes an innovative behavioural assessment technique devised by Exeter‐based Quality Values Publications. The methodology recognizes nine critical motivating factors which combine in any organizational culture: identification, internationalization, instrumentality, consensus, rationality,...

Strategies often go awry because organizational leaders are not fully aware of the values held by its members. No matter how brilliant the analysis that underlies a strategy, it is the people ‐‐ from the board room to the factory floor ‐‐ who must understand and implement the strategy....

What does it take to be a manager? In practical, day‐to‐day terms, most people with that title do not really know. Many are lifted from the ranks of technical workers, told they are managers, perhaps even given some objectives, and left on their own. This article suggests that a manager...

To be effective in today’s complex and changing world, managers need new insights and skills that up‐end conventional thinking about human potential, trust, energy, initiative, and commitment. Neuroscience holds the key to accomplishing this goal. The old belief was that all sensory input...