Showing 1 - 9 of 9
For many years companies have collected feedback from customers through means such as comment cards and toll …‐free telephone numbers. The feedback data can be used by companies to track quality, locate quality problems, and identify … suggestions for improvement. Gathering feedback from customers has become a recent but prevalent phenomenon on the Internet. Many …
Persistent link: https://www.econbiz.de/10014824739
Purpose – To show how place managers can use feedback from their various stakeholders to improve satisfaction with the … property industry and in particular, three major property owners are using stakeholder feedback to improve service. In … – Stakeholder feedback can be a powerful catalyst for the improvement of service to stakeholders. The property industry in the UK is …
Persistent link: https://www.econbiz.de/10014899145
suggested that where sampling rates are relatively slow it could also be used for online quality monitoring by providing a …
Persistent link: https://www.econbiz.de/10014801111
not effective. Explores analytical procedures which management might use in monitoring controls. Says that some analytical …
Persistent link: https://www.econbiz.de/10014933843
Internet access issues, blocking and monitoring, and the nature of your corporate culture or policies.  …
Persistent link: https://www.econbiz.de/10014933917
this article, to phenomena such as regulations, public accountability, procedures and forms. From this stems the belief …
Persistent link: https://www.econbiz.de/10014799300
Whilst increasing numbers of firms have launched themselves on the Internet, evidence suggests that they are doing this without any consideration of the strategic implications of developing, implementing or running a Web site. Adopting a strategic perspective, the aim of this paper is to...
Persistent link: https://www.econbiz.de/10014928786
current auditing in Australia and the demand for more management accountability due to corporate collapses, considers the …
Persistent link: https://www.econbiz.de/10014929547
accountability audit. Shows how this is very much at the heart of the socialist market economy reform and the related role of …
Persistent link: https://www.econbiz.de/10014929586