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When there is a change in a process, the MaxMin exponentially weighted moving average (EWMA) control chart shows which parameters have increased or decreased. The MaxMin EWMA may also be viewed as smoothed tolerance limits. Tolerance limits are limits that include a specific proportion of the...
Persistent link: https://www.econbiz.de/10014800010
An economic adjustment model of a process whose quality can be affected by multiple special causes, resulting in changes of the process mean by incorrect adjustment of the process when it is operating according to its capability. A statistically constrained adjustment model is developed for the...
Persistent link: https://www.econbiz.de/10014800247
Discusses some of the practical difficulties commonly experienced with Shewhart control charts, and makes three suggestions for overcoming these difficulties. The first suggestion is to distinguish the “out‐of‐control” points by some means other than control lines – perhaps by ringing...
Persistent link: https://www.econbiz.de/10014801009
Process capability indices have been used in the manufacturing industry to provide quantitative measures on process potential and performance. The formulae for these indices are easy to understand and straightforward to apply. But, since sample data must be collected in order to calculate these...
Persistent link: https://www.econbiz.de/10014800129
In this paper we incorporate Taguchi's loss function in the economic design of the control chart. This is done by redefining the in‐control and out‐of‐control costs using Taguchi's loss function. The new model brings Taguchi's off‐line concepts to the classical SPC approach and continues...
Persistent link: https://www.econbiz.de/10014800197
, first, we propose the idea of service operations improvement by mapping objectively the service experience of customers from … is proposed, and last, some implications on service operations improvement are given.  …
Persistent link: https://www.econbiz.de/10014688027
Demonstrates the application of data envelopment analysis (DEA) in examining the efficiency of bank branches relative to other branches. Shows that accounting variables can be complemented by non‐accounting variables controllable by management. The process of generating and interpreting...
Persistent link: https://www.econbiz.de/10014760331
concludes that, although the standard has been achieved, Solihull Council still sees room for improvement.  …
Persistent link: https://www.econbiz.de/10014936610
: individual TQM elements, the overall process of improvement, and holding of the gains made. Suggests that the improvement efforts …
Persistent link: https://www.econbiz.de/10015033463
for cost‐effective quality improvement.  …
Persistent link: https://www.econbiz.de/10015033676