creative new strategies and unusual innovation processes. After years of refining these practices online, a potent set of …, service management, and research and development (R&D) from a series of web‐based case studies. The practices are packaged as … selected cases of web‐based business to success: designing and delivering a service, not a product; delivering more value by …

The nature of retail service varies from personal service to the provision of greater ambience. Indeed, anything that … adds value to the merchandise itself can be considered part of the service provided by the retailer. The focus of this … paper is on that part of retail service that involves direct interactivity between the store and the customer. There are two …

/methodology/approach Driven by the fact that architecture, urban design and planning and built environment studies interact and have direct … research is needed to address how health is an integral component in the production of architecture and urban environments … the identification of three future research areas in architecture urbanism that include implications of virus spread on …

Purpose – The purpose of this article is to encourage public librarians to consider replacing two service desks with …‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk. Findings – Providing one … service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and …

history and evolution of the journal promises to help service researchers better understand the field's archives, identify … gaps in the literature and position their research for the future. The paper promises to help service researchers and …

region to a new paradigm focused on a culture of service. Design/methodology/approach The paper is based on an analysis of …

More CEOs and senior executives need to believe in the power of innovation to increase earnings, stock price, employee … and customer satisfaction, and global competitiveness. Innovation is the single most important factor in the future growth … of any business venture. Innovation is a mindset ‐ a new way to think about business strategies and practice. This …