integration are only partly codified and imperfectly understood. Even with respect to the techniques that are known, it's possible … the NewCo is to look and function once integration is complete, resolve political issues early, adjust the integration … integration effort throughout, focus on revenue preservation rather than revenue enhancement during the early stages, document the …

appropriate integration resources early and keeping them available throughout the integration process; developing and executing … detailed integration plans; and measuring, tracking, and reporting implementation progress against the integration plans. But … for any action now to be truly considered “post‐deal integration.” The situation the company now faces is “merger repair …

sharing of marketing and logistical resources. This paper aims to discuss the integration of sales staff, communication and … different channels difficult and threatens marketing and logistical sharing. Practical implications The integration process is … underlines the importance of the integration process in service recovery management, particularly when a defective product must …

structured problem‐solving methodology. The authors strongly argue its integration with other continuous/breakthrough improvement …

individual contributions. Design/methodology/approach – This paper uses a literature survey and analysis. Findings – Integration … outcome. This special issue provides an opportunity for the limitations and possibilities of integration to be explored from a … the strategies to develop integration and its evaluation. Originality/value – The special issue as a whole was designed to …

Purpose – The purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM … ) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long … levels of CRM and their core competencies. Practical implications – Although the strategic integration of knowledge …