Purpose – The paper seeks to analyse the systemic effects of AML‐technologies and regulations, at both national and organizational levels. Design/methodology/approach – It focuses the power of systems theory, particularly the insights about self‐referential systems, to describe the...

Public management in the UK has long been perceived as a bloated and over‐bureaucratic model. It is something that the UK enjoy lampooning, whether in tabloid newspaper articles about “red‐faced officials” or in radio or television comedy where public organizations tend to be viewed as...

Purpose – The purpose of this paper is to argue that the time is ripe to establish a powerful tradition in Experimental International Business (IB). Probably due to what the Arjen van Witteloostuijn refers to as the external validity myth, experimental laboratory designs are underutilized in...

Purpose – The purpose of this paper is to discuss the changing role of the Chief Information Officer (CIO) and illustrate how it now resonates with the Chief Executive Officer (CEO) role, especially in the public sector. Design/methodology/approach – This paper identifies where and how this...

Purpose – The purpose of this paper is primarily to analyse the implementation of shared services models in business enterprises or private sector and the benefits realised, thereafter; to a greater extent, focusing on the lessons learnt from such operations and exploring the potential of...

Purpose – The purpose of this paper is to critically evaluate whether Lean Six Sigma (LSS) can be a powerful business improvement methodology for improving the efficiency and effectiveness of higher education institutions (HEIs). The paper will also explore the fundamental challenges, barriers...

Purpose The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications of Lean Six Sigma. The paper...

The Malaysian Employees’ Provident Fund (EPF) was created as a mandatory national saving plan in 1951 and has grown consistently. Following two decades of state‐led economic development, substantially funded through EPF contributions, the Malaysian Government is now ostensibly seeking to...

The Dutch Ministry of VROM (Housing, Physical planning and Environment) employs more than 4,000. Discusses its progressive track record over recent years on organization and personnel management. Shows how the Ministry, by a process of “learning by doing”, is adopting and adapting new ways...