Purpose – As one of the co‐authors of the first academic research papers published in a major accounting research journal on the subject of the balanced scorecard, the author was asked to reflect on his experiences with research in this area over the last 12 years since that first paper was...

This is a case study discussion drawn from scholarly publishers Emerald, formerly MCB University Press. It discusses the unusual “supply circle” phenomenon in scholarly publishing, where authors (suppliers) are often the same people as readers (customers). It addresses this from the...

Purpose The purpose of this paper is to provide a fresh insight into the examination of the comparison between multinationality and firm performance, measured through technical efficiency levels by overcoming methodological constraints and misunderstandings presented in earlier research....

Describes the aims, reasons for development, key features, and uniqueness of an online benchmarking and performance improvement resource. The paper begins by describing the historical context within which the Web site has been developed. It describes the growth in the use of business excellence,...

For Jumbo Jet pilots certain information is crucial. They would not take off in a plane whose fuel gauge goes on only when the tank is empty even if they were supplied with plenty of other flight information such as the position of first‐class seats. The key to success for every pilot is to...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Purpose In a recent paper that was published in Journal of Public Budgeting, Accounting and Financial Management , Modell (2021) takes stock of the institutional research on performance measurement and management (PMM) in the public sector and proposes a number of avenues for further inquiry in...

By almost every measure manufacturing quality has improved tremendously in the past decade; unfortunately, the same is not true for service. Yet, manufacturing processes represent less than 5 per cent of all business processes. Clearly, the opportunity area for the twenty‐first century is in the...

Businesses are constantly seeking ways of maintaining their competitive advantage, of meeting customers’ needs and increasing market share. There is now a range of methodologies, such as business process improvement (BPI) available to analyze performance and identify areas of weakness. While...

Recall the recent highly publicized case of a sport‐utility vehicle tire recall, in which a quality system registrar was implicated by the tire manufacturer’s management for failing to identify the problem. This inability to continuously ensure product quality dogs the image of the ISO 9000...