Kouzmin, Alexander; Löffler, Elke; Klages, Helmut; … - In: International Journal of Public Sector Management 12 (1999) 2, pp. 121-144
transfer and learning from other benchmarked organizations. The introduction of benchmarking into the public sector is still in … measurement instruments which, possibly, need more research in order to establish the specific learning dimensions to benchmarking … and to illustrate the importance of such benchmarking and learning within the highly risky, information technology (IT …