Purpose – The purpose of this paper is to discuss the changing role of the Chief Information Officer (CIO) and illustrate how it now resonates with the Chief Executive Officer (CEO) role, especially in the public sector. Design/methodology/approach – This paper identifies where and how this...

Purpose – The purpose of this paper is primarily to analyse the implementation of shared services models in business enterprises or private sector and the benefits realised, thereafter; to a greater extent, focusing on the lessons learnt from such operations and exploring the potential of...

Purpose – The purpose of this paper is to critically evaluate whether Lean Six Sigma (LSS) can be a powerful business improvement methodology for improving the efficiency and effectiveness of higher education institutions (HEIs). The paper will also explore the fundamental challenges, barriers...

Purpose The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications of Lean Six Sigma. The paper...

The Malaysian Employees’ Provident Fund (EPF) was created as a mandatory national saving plan in 1951 and has grown consistently. Following two decades of state‐led economic development, substantially funded through EPF contributions, the Malaysian Government is now ostensibly seeking to...

The Dutch Ministry of VROM (Housing, Physical planning and Environment) employs more than 4,000. Discusses its progressive track record over recent years on organization and personnel management. Shows how the Ministry, by a process of “learning by doing”, is adopting and adapting new ways...

Examines the effects of economic structural adjustment programmes on employers and workers. Advocates a tripartite consultation approach whereby workers’ and employers’ representatives are encouraged to participate alongside governments in economic and social policy formulation, from an...

The post‐1990 health reforms in health and social care have resulted in quasi‐markets, centralized funding and an acceptance of top‐down managerialism.The analysis of contracting within the public sector has focused on the extent to which the market has affected equity, access and choice...

This article introduces the ethical reasons for tourist destinations to follow market‐led or supply‐oriented strategies when developing tourism as an economic option. Economic, environmental and social issues will be used to exemplify the consequences of either pure strategy. The article...