relatively weak connections. Businesses that tap into this human trait can expect increased loyalty from customers and improved … connections: leverage the strength of your core product to build consumer interest and loyalty; create mechanisms for customer …

the findings of the research studies over the past two decades that deal with customer satisfaction, loyalty and switching … behaviors, with particular emphasis on service businesses. Findings The core issue of why satisfaction may not explain loyalty … has been examined by positing other co-predictors and moderators of loyalty such as relationship quality, price value …

Loyalty in the workplace has become a radically misunderstood concept. In this interview, Frederick Reichheld argues … that loyalty drives financial success ‐ especially, in today’s volatile economy. As companies face the harsh realities of … customers and growing relationships with them, the “loyalty leader” companies identified by Reichheld out‐performed their …

, it is refreshing to listen to Frederick F. Reichheld talk about the importance of loyalty. As a director emeritus of Bain … & Company and the author of two books on the subject, he is well placed to talk about the power of loyalty to drive a company to …