Purpose – To provide public sector organizations with a development map to achieve employee and customer satisfaction and to align organizational processes for goal achievement. Design/methodology/approach – The paper re‐works the highly influential and widely validated service‐profit...

Purpose – This study sets out to describe activities within The Netherlands Centre for Social Innovation, one of the earliest national bodies to promote and develop the concept of social innovation. Design/methodology/approach – The paper describes the concept of social innovation and then...

Purpose – The purpose of this paper is to describe the need for workplace innovation policies and practices in Europe and evaluate programs that already have been developed. Design/methodology/approach – The paper describes the concept of workplace innovation and trends in society explaining...

Purpose – This paper seeks to explore the impact of corporate offshoring moves on the economic and psychological contracts between firms and their employees. Design/methodology/approach – The paper draws upon literature from diverse social sciences to explore the phenomena of social...

Purpose – The purpose of this paper is to comment on the apparent conflict between the practice of treating people as commodities on the one hand, and recognising their personal uniqueness and high value on the other. Design/methodology/approach – Satirical poem. Findings – Employees risk...

Purpose – The purpose of this paper is to celebrate the sense of opportunity arising from realising that one is not trapped in a toxic job. Design/methodology/approach – Satirical poem. Findings – Deciding to leave a job can be uplifting. Originality/value – Addresses the relief felt...

Purpose – The poem aims to be a reflection on the tension between dedication to the task and the temptation to take one's own reward as a worker. Design/methodology/approach – The approach takes the form of a fictional poem. Findings – The poem presents the tension between, on the one...

Many companies which consider teleworking do not immediately think of the human resource management side first. They are enticed by reports that teleworking can lead to productivity increases of up to 30 percent, a halving of sickness levels and a widening of the pool of skilled people who might...

Job satisfaction is an expression that came into common usage during the 1970s. For many people, the term simply meant whether or not they enjoyed their work. It is of course a far more complex affair, one which encompasses issues such as satisfaction with supervision at work, the work itself,...