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Collaborating across health and social care: joint funding an adult protection Coordinator post in Caerphilly, UK

Giordano, Andrea; Neville, Alison - In: The Journal of Adult Protection 17 (2015) 2, pp. 139-147

patients. Health and social care policy frameworks promote principles of service improvement and consistency, along with a …

Persistent link: https://www.econbiz.de/10014841394

Hospitality operations: patterns in management, service improvement and business performance

Teare, Richard - In: International Journal of Contemporary Hospitality Management 8 (1996) 7, pp. 63-74

improvement, operations and the curriculum, strategy and development) and during the six‐year period 1989‐1994 (structural …

Persistent link: https://www.econbiz.de/10014763388

Conceptions of patients and their roles in healthcare

McDermott, Aoife M.; Pedersen, Anne Reff - In: Journal of Health Organization and Management 30 (2016) 2, pp. 194-206

conceptions of patients and their roles in service delivery and improvement. Second, it introduces the contributions to the … to, a mobilising focus for, and active participants in service delivery and improvement. Building upon the potential … patient roles identified, this editorial develops five “ideal type” patient positions in healthcare delivery and improvement …

Persistent link: https://www.econbiz.de/10014872833

Are patients really consumers?

Keaney, Michael - In: International Journal of Social Economics 26 (1999) 5, pp. 695-707

The British National Health Service (NHS) has experienced various phases of reform and reorganisation during the last 15 years. During this time it has been suggested that the role of the patient is analogous to that of the consumer. Meanwhile there has been increasing application of the...

Persistent link: https://www.econbiz.de/10014806267

Xerox aims to be model of self‐improvement

In: Strategic Direction 18 (2002) 4, pp. 8-10

In this century there is likely to be more self‐examination by manufacturing industries. This is not a case of firms putting themselves in the psychiatrist’s chair; rather, companies will be looking more closely at the mechanics of how their organization works, to see where traditionally...

Persistent link: https://www.econbiz.de/10015009563

Xeptron’s forward thinking on reverse logistics

In: Strategic Direction 19 (2003) 8, pp. 28-30

The establishment of a task force is a common response by businesses seeking to create significant organizational change. Xeptron, a US‐based computer corporation, perceived a need for this approach to improve its reverse logistics management in the Asia‐Pacific region. Reverse logistics...

Persistent link: https://www.econbiz.de/10015009746

Management systems audit in the annex SL context

Roncea, Cristinel - In: The TQM Journal 28 (2016) 5, pp. 786-796

Purpose – The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their performance? What should be done for the results of an audit of the audited organization to be useful in terms of...

Persistent link: https://www.econbiz.de/10015032658

The impact of powerful and weak customers on quality assurance systems and quality improvement programs

Groocock, John - In: The TQM Magazine 12 (2000) 6, pp. 372-388

Contrasts idealised versions of quality assurance systems and quality improvement programs. Notes that only powerful …, that there should be an excess of capable suppliers. Points out that quality improvement programs, on the other hand, are …

Persistent link: https://www.econbiz.de/10015032902

Introduction: what marketing strategy for destinations with a negative image?

Séraphin, Hugues; Gowreesunkar, Vanessa G.B. - In: Worldwide Hospitality and Tourism Themes 9 (2017) 5, pp. 496-503

Purpose This introductory paper aims to provide an overview of the significance of the theme issue. Design/methodology/approach This paper sheds lights on issues that post-colonial, post-conflict and post-disaster destinations are facing, and more importantly provides strategies to overcome the...

Persistent link: https://www.econbiz.de/10015038095

Conclusion: what marketing strategy for destinations with a negative image?

Séraphin, Hugues; Gowreesunkar, Vanessa G.B. - In: Worldwide Hospitality and Tourism Themes 9 (2017) 5, pp. 570-576

Purpose This concluding paper filters out meaningful marketing strategies that could be used to re-position and re-establish tourism destinations struggling with negative image. Drawing from a collection of case studies around the world, this paper aims to provide evidence from post-colonial,...

Persistent link: https://www.econbiz.de/10015038096