The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value

Understanding public management and governance / Tony Bovaird and Elke Löffler -- The changing context of public policy / Tony Bovaird and Elke Löffler -- The size and scope of the public sector / Peter M. Jackson -- Public management reforms across OECD countries / Jürgen Blum and Nick...