This paper forms part of an OECD project which addressed the issue of the structure and change in the distribution systems of seven OECD countries. The paper gives a comprehensive view of the distribution system in the United Kingdom. Namely, it assesses the contribution of this sector to the...

Service innovativeness has been hailed as a key success factor in being able to differentiate a new service from its competing offerings. In spite of a number of literatures suggesting the impact that a service business model can have on service innovativeness, no comprehensive and empirical...