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Defining diversity: the evolution of diversity

Kapoor, Camille - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 284-293

looks at the entrance of diversity into the management conversation, how it compares and contrasts with affirmative action …

Persistent link: https://www.econbiz.de/10015037628

Industry perspectives on diversity research

Kapoor, Camille; Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 298-307

Purpose – The purpose of this paper is to present industry perspectives on diversity research for the hospitality industry. This piece transcribes a panel discussion at the 2010 Hospitality Industry Diversity Institute Conference. Design/methodology/approach – The panel discussion created...

Persistent link: https://www.econbiz.de/10015037630

Managing bilingual employees: communication strategies for hospitality managers

Dawson, Mary; Madera, Juan M.; Neal, Jack A. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 319-334

Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues....

Persistent link: https://www.econbiz.de/10015037632

Job injury issues among Hispanic immigrant employees in hospitality operations

Madera, Juan M.; Chang, Yin‐Lin - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 354-364

why immigrant workers report fewer work injuries to management than US‐born workers. Both English fluency and immigrant … climate influenced the extent to which Hispanic immigrant employees reported injuries to management. …

Persistent link: https://www.econbiz.de/10015037634

Diversity training: examining minority employees' organizational attitudes

Waight, Judy; Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 365-376

and restaurant management that were part‐ or full‐time employees at a hospitality operation were requested to participate …

Persistent link: https://www.econbiz.de/10015037635

Removing communication barriers at work

Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 377-380

Purpose – The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences. Design/methodology/approach – This paper...

Persistent link: https://www.econbiz.de/10015037636

Strengthening national food control systems

Rostron, Katherine - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 402-412

Hospitality and Tourism Themes presenting international food safety management challenges and solutions. Design … countries. Food control management and information, education, communication and training are identified as key challenges for …

Persistent link: https://www.econbiz.de/10015037638

Evolving methods of HACCP: costs and benefits

Kane, Kevin - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 413-421

Tourism Themes presenting international food safety management challenges and solutions. Design/methodology/approach – The … paper takes the form of a literature review of food safety research and the stated benefits of food safety management from … in the food industry. Originality/value – This is a unique comparison of the purported benefits of food safety management …

Persistent link: https://www.econbiz.de/10015037639

The Sharjah Food Safety Program

Ahmed Bin Sultan Al‐Qassemi, Rasha; Ahmed Ibrahim, … - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 432-442

international food safety management challenges and solutions. Design/methodology/approach – The Sharjah Food Safety Program is … presented, with a detailed description of the phased, multi‐layered management approach, with progress to date. Findings …

Persistent link: https://www.econbiz.de/10015037641

Food safety challenges and initiatives in the Dubai hospitality industry

Mohammed Sharif Al‐Awadhi, Khalid; AbdulRahman Al … - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 443-449

international food safety management challenges and solutions. Design/methodology/approach – The Dubai Municipality Food Control … towards management level training. Case study research also demonstrates that innovative “evolving methods” of HACCP can … assist in improving food safety management in local hospitality businesses. The Dubai Municipality Food Control Department is …

Persistent link: https://www.econbiz.de/10015037642