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Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Post national credit act reckless lending in the South African banking industry
Migiro, Stephen Oseko - In: Public and municipal finance : PMF ; international … 6 (2017) 2, pp. 27-34
Persistent link: https://www.econbiz.de/10011781345
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Trust in the banking sector : EU experience and evidence from Ukraine
Savchenko, Taras; Kovács, Levente - In: Financial markets, institutions and risks : FMIR 1 (2017) 1, pp. 29-42
Persistent link: https://www.econbiz.de/10011773322
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Formation of complex model of analytical support of deposit bank management
Dʹjakonova, Irina I.; Guley, Anatoliy; Sheliuk, Asiiat - In: Financial markets, institutions and risks : FMIR 1 (2017) 1, pp. 54-60
Persistent link: https://www.econbiz.de/10011773325
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Data mining of operations with card accounts of bank clients
Subeh, Musa A.; Yarovenko, Hanna - In: Financial markets, institutions and risks : FMIR 1 (2017) 4, pp. 87-95
Persistent link: https://www.econbiz.de/10011773784
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Why Did EU banks change their business models in last years and what was the impact of net fee and commission income on their performance?
Vozkova, Karolina - 2018
This paper contributes to the current literature dealing with the drivers of bank business model changes by analyzing … enhance banks' performance. Finally, bank business strategy and macroeconomic factors are crucial in the determination of …
Persistent link: https://www.econbiz.de/10011796944
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Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek; Tripathi, Vikas; Agrawal, Anand Mohan - In: International journal of services and operations management 29 (2018) 2, pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
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Basel III and perceived resilience of banks in the BRICS economies
Hossain, Md. Zakir; Khan, Md. Atiqur Rahman; Sadique, … - In: Applied economics 50 (2018) 19, pp. 2133-2146
Persistent link: https://www.econbiz.de/10011850095
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Boardroom diversity and innovation in the UAE banks
Iren, Perihan; Tee, Kienpin - In: International journal of innovation management 22 (2018) 3, pp. 1850029-1-25
Persistent link: https://www.econbiz.de/10011850263