High rates of labour turnover in the call centre sector are, in the view of some commentators, indicative of widespread employee 'burnout'. However, few studies have formally investigated the frequency or antecedents of job burnout for this particular group of workers. This paper presents the...

Books Reviewed: Mark Hearn and Greg Patmore (eds.) - Working the Nation: Working Life and Federation, 1890-1914 Lowell Turner, Harry C. Katz and Richard W. Hurd - Rekindling the Movement: Labor's Quest for Relevance in the 21st Century Douglas Ezzy - Narrating Unemployment Anne-Marie Greene -...

Details are given of the chief characteristics of Australia's trade union officials, using data drawn from the 1986 and 1996 Australian Censuses of Population and Housing. This research note provides an update on research published by a number of authors. Unlike previous work, however, use of...