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"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry

Boukis, Achilleas; Harris, Lloyd C.; Koritos, Christos D. - In: Tourism management : research, policies, practice 104 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015052203

How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions

Lv, Xingyang; Zhang, Kexin; Song, Qi; Fu, Xiaoxiao; Liu, Yue - In: Tourism management : research, policies, practice 104 (2024), pp. 1-16

Persistent link: https://www.econbiz.de/10015052215

A dark side to psychological ownership : evidence of unintended negative job performance outcomes in the Chinese hotel industry

Yu, Mingchuan; Lin, Han; Doty, D. Harold - In: Tourism management : research, policies, practice 104 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015052219

Human resource development practices and employee engagement : the mediating role of organizational commitment

Otoo, Frank Nana Kweku; Rather, Nissar Ahmed - In: Rajagiri management journal 18 (2024) 3, pp. 202-232

Purpose - Highly committed, motivated and engaged employees assure organizational success and competitiveness. The study aims to examine the association between human resource development (HRD) practices and employee engagement with organizational commitment as a mediating variable....

Persistent link: https://www.econbiz.de/10015049398

Benchmarking bed and breakfast industry in a sharing economy : a frontier-based technology forecasting approach

Tao, Xiangyang; An, Qingxian; Goh, Mark - In: Journal of the Operational Research Society 75 (2024) 8, pp. 1456-1472

Persistent link: https://www.econbiz.de/10015052549

Machine learning-based model for customer emotion detection in hotel booking services

Nghia Nguyen; Nguyen, Thuy-Hien; Nguyen, Yen-Nhi; Dung Doan - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1294-1312

Persistent link: https://www.econbiz.de/10015052629

Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels

Brito, Yahaira Lisbeth Moreno; Ban, Hyun-Jeong; Kim, … - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1532-1552

Persistent link: https://www.econbiz.de/10015052972

Customer-centric virtual reality applications adoption in the hospitality industry : quality-value-based adoption model

Rafdinal, Wahyu; Wibisono, Nono; Setiawati, Lina - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1594-1614

Persistent link: https://www.econbiz.de/10015053004

Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry : a deeper insight into the integration of TAM, TPB and trust

Sujood; Bano, Naseem; Siddiqui, Samiha - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1412-1434

Persistent link: https://www.econbiz.de/10015052918

Choices for competing service providers with heterogeneous customers : traditional versus opaque sales modes

Feng, Bo; Mao, Zhaofang; Li, Hui - In: Omega : the international journal of management science 98 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012430578