The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

This paper investigates the local effects of mining on the quality of public services and on people's optimism about their future living conditions. It also assesses the mediating role of local institutions and local governments 'taxing rights in shaping the proximity-to-mine effects. The...

The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role...