In today′s world businesses function in a marketing environment. The banking industry is no exception. However, the changing world situation always requires bankers to reassess their strategies in order to stay competitive. As part of the banking establishment, bank branch managers play a very...

New technology has, in the last few years, swept the traditional banking industry in an unprecedented way. “Electronic dreams” of the bankers, once considered impossible, have one by one been realised, and electronic banking has become a major realm of product innovations. New, “cheap”...