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Dienstleistungsmanagement : Grundlagen - Konzepte - Instrumente
Haller, Sabine - 2005 - 3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10004881657
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Managing knock your socksoff service
Bell, Chip R.; Zemke, Ron - 2007 - 2. ed.
Persistent link: https://www.econbiz.de/10004883657
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Marktspiegel Business Software Service-Management 2006/2007 : [Anbieter, Systeme, Projekte]
Gudergan, Gerhard (contributor) - 2006 - 3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10004884833
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Steuerung interner Servicebereiche : ein Praxisleitfaden
Weber, Jürgen; Neumann-Giesen, Axel; Jung, Steffen - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004887348
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Services marketing management
Mudie, Peter; Cottam, Angela - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004887921
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Service management strategies that work : guidance for executives
Case, Gary (contributor); Wilkinson, Jayne (contributor) - 2007
Persistent link: https://www.econbiz.de/10004890214
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Du management au marketing des services : redonner du sens aux métiers de service
Meyronin, Benoît; Ditandy, Charles - 2007
Persistent link: https://www.econbiz.de/10004897715
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Hotel front office management
Metti, M. C. - 2008
Persistent link: https://www.econbiz.de/10004927348
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Service quality management in hospitality and tourism
2007
Persistent link: https://www.econbiz.de/10004929114
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Business Intelligence im Service-Management
Novak, Andreas - 2008
Persistent link: https://www.econbiz.de/10004930942