Mehralian, Gholamhossein; Nazari, Jamal A; Rasekh, … - In: The TQM Journal 28 (2016) 2, pp. 235-249
Purpose – The pharmaceutical industry has a critical impact on health promotion. It is essential to identify and prioritize the critical success factors (CSFs) within this industry to ensure successful implementation of total quality management (TQM). Therefore, the purpose of this paper is to...