1. Impact of quality -- 2. The role of leadership -- 3. Connecting with the customer -- 4. Finding the right guide -- 5. Engaging the front line -- 6. Developing management -- 7. Establishing direction -- 8. Cascading strategy -- 9. Discharge process -- 10. Emergency department -- 11. Operating...

Chapter 1: Get into the Entrepreneurial Mindset -- Part 1: Five Lessons from Lean Startup Thinking -- Chapter 2: Start with the Customer in Mind -- Chapter 3: Define and Communicate Mission and Vision -- Chapter 4: Synthesize an Integrative Operating Model -- Chapter 5: Identify Metrics that...