Georgiev, Svetoslav; Georgiev, Emil - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 1020-1050
quality management in Bulgaria since the end of communism, which can serve as an important foundation for the better …Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal … approach, which employed two interviews with experts in the field of quality management at the exploratory stage, and a survey …