Postal workers and the rise of collective bargaining -- Rising expectations and brewing conflict -- The strike begins -- The strike ends -- Aftershocks and postal reorganization -- The U.S. Postal Service and the postal unions in the 1970s -- Almost striking again, arbitration, and automation,...

Worldwide, postal and delivery economics is the subject of considerable interest. The postal industry’s business model is in drastic need of change. Notably, the European Commission and member states are still wrestling with the problems of implementing liberalization of entry into postal...

This study attempts to contribute to the growing body of field research on organizational use of employment dispute resolution. It examines a natural experiment in mediation of discrimination complaints at the United States Postal Service (USPS) to ascertain whether there is evidence of the...

Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of...