Examines key competences required in US places of work and describes how these can be most effectively taught in the workplace and not the classroom. It is more efficient to train staff in the workplace. Describes vocational training programmes set up at Northern Tube, Pacific First Federal and...

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...

Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...

Reforming and restructuring education through Deming’s 14 points have proved successful in yielding quality outcomes. However, many newly proposed programmes take the traditional, unimaginative approach to implementation – orientation sessions and workshops. These approaches often promote...

Offers an overview of the unique situations arising when installing a wafer fabrication facility into a pre‐existing structure. Discussion includes management techniques used to implement a “clean build”, while at the same time completing a state‐of‐the‐art facility in record time....

Highlights the increasing pressure research managers are feeling to improve quality and reduce costs of R&D and points out that some funding agencies are looking for quality standards to impose on laboratories to help guarantee data quality. Details the difficulties the US national laboratories...