Silvestro, Rhian - In: International Journal of Operations & Production Management 22 (2002) 1, pp. 30-49
productivity, efficiency and profit. An empirical study of one of the UK’s four large supermarket chains reveals an inverse … correlation between employee satisfaction and the measures of productivity, efficiency and profitability, the most profitable … appears to be inversely correlated with productivity and profitability. It also emerges that the pressure to maximise store …