The achievement of Millennium Development Goals (MGDs) by 2015 requires significant managerial innovation and creativity, especially in low-income countries where utility inefficiencies are still prevalent. This paper describes approaches that have been used in Uganda's National Water and...

Infrastructure for developing nations raises concerns regarding citizen access, affordability, service quality, and network expansion. Historically, state-owned enterprises have tended to provide water service services, but performance has not been strong. However, public provision of water...