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Le temps des services : une nouvelle approche de management
Téboul, James - 1999 - 2. tirage
Persistent link: https://www.econbiz.de/10001391471
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Towards an operational definition of services
Téboul, James; Malleret, Véronique - 1986
Persistent link: https://www.econbiz.de/10000718743
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Vers une définition opérationnelle des services
Malleret, Véronique - In: Politiques et management public : PMP 3 (1985) 3, pp. 21-49
Persistent link: https://www.econbiz.de/10001041465
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De-industrialize service for quality
Téboul, James - 1988
Persistent link: https://www.econbiz.de/10011877890
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Managing quality dynamics
Téboul, James - 1991
Persistent link: https://www.econbiz.de/10013474730