In this paper we examine three broad issues: (a) the expected impact of the recent petrol price rises on prices throughout the economy, (b) the hypothesis that the economy is now less susceptible to oil price rises than it was in the 1970s when the first major oil prices occurred, and (c) the...

This paper draws on nearly 25 years of modern monetary theory (MMT) scholarship to provide an assessment of the critique of MMT by Drumetz/Pfister in their 2021 working paper. The present paper commences with a review of methodology. It then pursues a thematic approach, initially exploring the...

This project is designed to explore ways of more effectively tracking both the tangible and intangible costs and benefits of Customer Complaint Management, thereby enabling the calculation of a meaningful Return on Investment. This outcome will inform how organisations should effectively address...