"The campaign to unionize Bell Canada's huge workforce of operators, most of them overworked and underpaid women, was a central event in Canada's labour history. Joan Roberts tells the story of how determined campaigners won a major victory for working women, and established new standards for...

Using data from a 1998 establishment-level survey in the telecommunications industry, the authors examine the predictors of aggregate quit rates. They draw on strategic human resource and industrial relations theory to identify the sets of employee voice mechanisms and human resource practices...