Konradt, Udo; Held, Gunther; Christophersen, Timo; … - In: International Journal of E-Business Research (IJEBR) 8 (2012) 4, pp. 57-76
The authors examined the impact of perceived usability of websites of commercial service vendors on consumer’s affective, intentional, and behavioral variables. Reflective and formative usability measures were used within a nomological network of predictors (trust, reputation, and...