Based on the idea that promoting standardization will encourage the international exchange of goods and services, ISO 9000 is a series of internationally accepted standards which companies use to develop quality management systems and quality improvement processes. It has fast become a...

American industry has been challenged from goods coming from abroad. Once pre‐eminent in quality in the 1940s and 1950s, US companies can no longer stand complacent while their market share erodes in the face of foreign competition, especially from Asian companies. To see how American industry...

This study attempts to draw a value profile of a transformational leader – the leader who transforms people and organizations. It compares the terminal and instrumental value systems of leaders who are more transformational with those of leaders who are less transformational, using a sample of...

The practice of organisation development has changed dramatically over the years. Enquiries are made into factors that have influenced those changes and six of the latest trends in the practice of OD are presented. Implications of the research for OD practitioners are given. The research...

The nature of Singapore′s political, economic and socio‐cultural environment is first discussed. Then the transferability of US management practices as described in In Search of Excellence is explored.

The second of five articles is presented on results achieved by use of positive reinforcement techniques by a US hospital Medical Information Systems department. The aims were to improve the department′s performance and win co‐operation from the administration, other departments, medical...

The application of creative methods and techniques for managing conflict and change in a stressful environment is described. Praise, communication methods, a creative problem‐solving model, participative management, job clarification interviews, and effective listening skills were used to...

Reports results from an extensive survey of major American change programmes which revealed a set of clusters of interventions. Most typically, the change programmes involved combinations of intervention techniques. Team‐building, strategic planning, skill building and restructuring were the...