Purpose – The issue of offshore outsourcing of healthcare services is a critical but little‐examined problem in healthcare research. The purpose of this study is to contribute to filling this void. Design/methodology/approach – A library‐based study was carried out of the development of...

Purpose – Evidence suggests that healthcare system performance may be improved with policy emphasis on primary care, quality improvement, and information technology. The authors therefore sought to investigate the extent to which policy makers in seven countries are emphasizing these areas....

Purpose The purpose of this paper is to describe how clinical registers were designed and used to serve multiple purposes in three health systems, in order to contribute practical experience for building learning healthcare systems. Design/methodology/approach Case description and comparison of...

Purpose The purpose of this paper is to explore a non-technical overview for leaders and researchers about how to use a communications perspective to better assess, design and use digital health technologies (DHTs) to improve healthcare performance and to encourage more research into...

Purpose – The purpose of this paper is to better understand how and why adoption and implementation of healthcare IT innovations occur. The authors examine two IT applications, computerised physician order entry (CPOE) and picture archiving and communication systems (PACS) at the meso and...

Purpose – The purpose of this paper is to explore different health care professionals’ discourse about privacy – its definition and importance in health care, and its role in their day-to-day work. Professionals’ discourse about privacy reveals how new technologies and laws challenge...

Purpose – The purpose of this paper is to bridge the glaring gap in the sales literature due to the deficiency of historical research on the adoption of technology in personal selling and the resultant impacts on sales roles. Design/methodology/approach – This paper traces the early adoption...

Purpose This paper aims to analyse the viability of production processes in the framework of three industries, referred to here as “automotive”, “machine-tool” and “other transport material”. This idea is of interest as a result of the cognitive convergence that has arisen from the...

Purpose – For knowledge exchange systems to yield best organizational benefits, it is acknowledged that employees have to both contribute with and apply system content. This may be of particular importance in distributed environments due to limitations in alternative channels for knowledge...

Purpose This paper assesses the role of collaborative knowledge building in the co-creation of artifacts in the knowledge management field. Design/methodology/approach Fifty-eight papers published in six knowledge management-related journals were analyzed. The framework for analysis included 13...