Indian Railways is the largest rail network in Asia and world's second largest under a single management. This study aims to identify the perception and expectation level of the passengers towards the service provider in Trivandrum and Ernakulum districts and to identify relative importance of...

Railway efficiency is a topic of interest worldwide for railway managers operating in competitive markets and for fiscally strained governments. Several recent studies indicate that European railways differ in terms of their efficiency. Based on a comparison with some major non-European railway...