Kivimäki, Mika; Mäki, Eerikki; Lindström, Kari; … - In: Journal of Organizational Change Management 10 (1997) 6, pp. 456-470
Explores the quasi‐experimental study and the impact of the implementation of TQM on well‐being and work‐related perceptions among hospital staff. The survey was carried out before and after the implementation of TQM in a surgical clinic and at the same time in two non‐TQM surgical...