Total quality management (TQM) is usually presented as a proven “win‐win” solution to the problems of private and public sector organizations. However, actual TQM programmes (under a variety of names) have a poor track record in their own terms and a strong faddish appearance. Despite the...

Frigoscandia, whose latest cold store at Portbury (Bristol) came on stream earlier this year, completing its basic distribution network, is a significant computer user. Frigoscandia writes all its own programs, operates the Iceline system for CWS, and feels it is equipped to face a future in...