This paper explores the communication process, dynamics and potential of informal, one-to-one, face-to-face dispute resolution in the workplace. It illustrates the opportunity missed by not using the one-to-one approach and questions the return on company investment from the more formal methods...

The 2008 financial crisis was a watershed moment which clearly influenced the public's perception of the role of 'finance' in society. Since 2008, a plethora of books and newspaper articles have been produced accusing the academic community of being unable to produce valid models which can...