Purpose – The purpose of this paper is to examine the relationships between supplier capabilities, supply chain collaboration and buyer responsiveness. Design/methodology/approach – The sample is drawn from UK manufacturing firms across eight industry sectors. Data are analysed using a...

Purpose: This paper presents thirteen propositions about how internal strategic fit (often referred to as fit) impacts the business performance of low cost and differentiated services. It then uses these relationships to develop two ‘fitness ladder’ frameworks to help practitioners...