Purpose – The purpose of this paper is to examine the relationships between supplier capabilities, supply chain collaboration and buyer responsiveness. Design/methodology/approach – The sample is drawn from UK manufacturing firms across eight industry sectors. Data are analysed using a...

Purpose – The aim of this series of papers is to offer key insights from eminent professors or practitioners within the field of Operations Management. This is the first of a series of interviews with “Operations Masters” and future contributions will include a range of inputs from...

Purpose – The aim of this series of papers is to offer key insights from eminent professors or practitioners within the field of Operations Management. This is the second of a series of interviews with “Operations Masters” and future contributions will include a range of inputs from...

This paper examines three key factors that help to explain the differences between high and low performing plants in process quality. The three factors are: first, the seniority of manufacturing personnel within the plants; second, the involvement of these senior managers in the business, rather...

Purpose The purpose of this paper is to present 13 propositions about how internal strategic fit (often referred to as fit) impacts the business performance of low cost and differentiated services. It then uses these relationships to develop two “fitness ladder” frameworks to help...

Purpose The purpose of this paper is to investigate how operations strategy and Lean concepts can be applied within a healthcare organisation and the degree to which both Lean and operations strategy are understood by senior-level National Health Service (NHS) personnel, based on the process of...

Purpose – The purpose of this paper is to explore recent technological and methodological developments in the evaluation of audience behaviour at planned events and discuss the implications for researchers in this field, particularly the advantages of evaluating in real‐time. The creation...

Purpose – The purpose of this paper is to define event evaluation, develop a conceptual model of its process and elements, review pertinent literature, and draw conclusions pertaining both to the discourse on evaluation and its praxis. Design/methodology/approach – General review of...